Shipping + Returns

CUSTOMER SERVICE / ORDER QUESTIONS 

Please email us: orders@broweskinandbrow.com

 

PICK UP 

Curbside or in store pickup is available at our store in Auburn Hills, MI. Please select this option at checkout and we will contact you directly once your order is ready!

 

SHIPPING 

We ship only to the United States, excluding Alaska and Hawaii. 

Orders are typically processed within 3 business days. Shipping times are at the discretion of the carrier. Once the package leaves our facility, we can not be held responsible for shipment delays. Estimated delivery times and tracking availability vary. 

 

RETURNS

If you are unhappy with your purchase, please reach out within 10 days of receiving the order to request a return. 

Skincare products are final sale, as are gift cards and pre order items. Seasonal, limited edition, and sale items are not eligible for return.

Returns require approval prior to processing. To be eligible for a return, items must be unopened, unused, and in the original packaging. 

All returns MUST be processed through the link below in order to receive a return authorization for the order. Return shipping is the responsibility of the purchaser, or the items may be dropped off at our store in Auburn Hills, MI. 

Returns are processed within 7 business days. Refunds are issued via online store credit only. Credit may not be used on services or in store purchases.

Refunds will be issued for the amount paid for the item at the time of purchase. Original shipping fees will not be credited. Additionally, a shipping & processing fee of $9.99 will be deducted from the final credit, unless picked up at our store in Auburn Hills, MI.

If an item arrives incorrect, broken, or defective - we will happily exchange with no additional shipping & processing fees. 

Items purchased from third party sites, or directly from retailers are not eligible for return, refunds, or exchanges. These policies apply only to online purchases.

Returns will not be issued to customers providing incorrect shipping information. In the event a package is returned undeliverable, an additional $9.99 shipping fee is required prior to resending the package to the correct address.